Privacy Policy

1.

Introduction

Welcome to HomeoAI, a product of 18Pixels.

We are committed to protecting your privacy and ensuring the security of your personal and patient data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.

By using HomeoAI, you agree to the terms outlined in this policy.

2.

Information We Collect

We collect different types of information to provide and improve our services:

a. Personal Information

Name
Phone number
Email address
Clinic details

b. Patient Data (Handled by Practitioners)

⚠️ Important Note:

Patient data is owned and controlled by the respective practitioner/clinic.

Patient name, age, gender
Medical history and symptoms
Prescriptions and treatment records
Consultation notes

c. Usage Data

Login activity
Device and browser information
IP address
System interactions

3.

How We Use Your Information

We use collected data to:

Provide and maintain our services
Enable AI-based case analysis and repertorization
Improve platform performance and user experience
Send notifications, updates, and service-related communication
Provide customer support
Ensure security and prevent fraud

4.

Data Security

We implement industry-standard security measures to protect your data:

🔐 256-bit encryption

☁️ Secure cloud infrastructure

👥 Role-based access control

🔍 Regular system monitoring

Your data is stored securely and protected against unauthorized access, alteration, or disclosure.

5.

Data Storage & Retention

Data is stored on secure cloud servers
We retain data as long as your account is active
You may request deletion of your data at any time

6.

Data Sharing & Disclosure

🔒 We do not sell, rent, or trade your data.

We may share data only in the following cases:

With trusted service providers (hosting, analytics, communication tools)
When required by law or legal authorities
To protect rights, safety, or prevent fraud

7.

Your Rights

You have the right to:

Access your data
Update or correct your information
Request data deletion
Withdraw consent for communications

To exercise these rights, contact us at: info@18pixels.com

8.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve user experience
Analyze usage patterns
Enhance performance

You can manage cookie preferences through your browser settings.

9.

Third-Party Services

HomeoAI may integrate with third-party services such as:

Payment gateways
Communication tools (SMS, WhatsApp)
Cloud providers (AWS, Google Cloud, Azure)

These services have their own privacy policies.

10.

Data Responsibility (Important for Healthcare)

🏥 HomeoAI acts as a technology platform.

Practitioners are responsible for patient data accuracy
Users must ensure compliance with applicable medical and data protection laws

11.

Updates to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

12.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

📧

Email

info@18pixels.com

📞

Phone

+91-9005416663

📍

Location

Cyber Heights, Gomti Nagar, Lucknow, India

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