Refund & Cancellation Policy

Refund & Cancellation Policy

Clear and transparent policies for your peace of mind. We believe in fair terms that protect both your investment and our commitment to quality service.

Effective Date: April 4, 2026

Table of Contents

1. Overview 2. Free Trial 3. Subscription Payments 4. Refund Policy 5. Cancellation Policy 6. Plan Upgrade & Downgrade 7. Failure of Payment 8. Data Retention After Cancellation 9. Contact for Refund Requests 10. Policy Updates
1.

Overview

Welcome to HomixAI, a product of 18Pixels.

This Refund & Cancellation Policy outlines the terms under which payments, cancellations, and refunds are handled for our subscription-based software services.

By subscribing to HomixAI, you agree to this policy.

2.

Free Trial

We offer a 14-day free trial to help you evaluate the platform before making any payment.

No credit card is required to start the trial
You can explore all major features during this period
No charges will be applied until you upgrade to a paid plan
Recommendation:

We strongly recommend using the trial period fully before purchasing.

3.

Subscription Payments

HomixAI operates on a subscription-based pricing model:

  • Plans are billed monthly or yearly
  • Payments must be made in advance
  • Access to features depends on the selected plan
4.

Refund Policy

No Refund Policy (Standard Case)

Due to the nature of digital software services:

All payments made are non-refundable

We do not offer refunds for:

  • Partial usage
  • Unused subscription periods
  • Change of mind after purchase

Exceptional Cases (If Applicable)

Refunds may be considered only in rare cases such as:

  • Duplicate payment
  • Technical issue preventing service access (not resolved within reasonable time)

All such cases will be reviewed individually by our team.

5.

Cancellation Policy

  • You can cancel your subscription at any time
  • Cancellation will stop future billing only
  • You will continue to have access until the end of your current billing cycle
  • No refunds will be issued for the remaining period
6.

Plan Upgrade & Downgrade

  • You can upgrade your plan anytime
  • Upgrades may be charged on a pro-rata basis
  • Downgrades will be effective from the next billing cycle
7.

Failure of Payment

If payment fails:

  • Your access may be temporarily restricted
  • Continued failure may lead to account suspension
8.

Data Retention After Cancellation

  • Your data may be retained for a limited period after cancellation
  • You can request data export before account closure
  • Permanent deletion may occur after a defined retention period
9.

Contact for Refund Requests

If you believe you are eligible for a refund under exceptional circumstances, please contact us:

📧

Email

info@18pixels.com

📞

Phone

+91-9005416663

All requests will be reviewed within a reasonable timeframe.

10.

Policy Updates

  • We reserve the right to modify this policy at any time
  • Updates will be posted on this page with the revised effective date
🤝

Fair Policies for Peace of Mind

We believe in transparent terms that protect your investment while ensuring our commitment to quality service. Have questions? We're here to help.

Last updated: April 4, 2026 • Effective immediately